Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how pvjbet ("we", "us", "our", "Company") collects, uses, stores, discloses, and otherwise processes the personal data of individuals ("you", "Member "User") who access or use the pvjbet online gaming platform, including all associated websites, mobile interfaces, and digital services (collectively, the "Platform").

pvjbet is committed to handling your personal data with the highest standards of confidentiality, integrity, and transparency. This Policy has been prepared in compliance with applicable international data protection frameworks and reflects our genuine commitment to respecting the privacy of our Malaysian users and all other members of the pvjbet community.

By registering an Account on the pvjbet Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not register an Account or use the Platform.

2Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person. This includes, but is not limited to, names, identification numbers, location data, email addresses, financial account details, and online identifiers.
• "Processing" means any operation or set of operations performed on personal data, whether by automated means or otherwise, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means the Company, which determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" means any third-party entity that processes personal data on behalf of the Company under a contractual arrangement and subject to the Company's instructions.
• "Consent" means any freely given, specific, informed, and unambiguous indication of the data subject's agreement to the processing of their personal data.
• "Cookies" means small text files stored on your device by your web browser at the request of the Platform, used to remember information about your visit and preferences.
• "KYC" (Know Your Customer) means the identity and address verification process mandated by our licensing obligations, requiring Members to provide documentary evidence of their identity and residential address.

3Personal Data We Collect

pvjbet collects personal data from you through various means during your use of the Platform. The categories of data we collect are set out in the table below:

We collect only the minimum personal data necessary for the purposes described in this Policy. Where data collection is optional, we will indicate this at the point of collection.

4How We Use Your Personal Data

pvjbet processes your personal data for the following purposes:

• Account Registration and Management: To create and maintain your pvjbet Account, verify your identity, and administer your membership throughout the lifecycle of your relationship with us.
• Platform Provision and Gameplay: To enable you to access and use all features of the Platform, including live casino, sports betting, slots, lottery, and all other gaming products.
• Payment Processing: To process deposits and withdrawals in MYR via your selected payment method, including Maybank, CIMB, Public Bank, DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay.
• Identity Verification (KYC): To fulfil our obligations under our international gaming licence, which requires us to verify the identity, age, and address of all Members before processing withdrawals or at any other time we deem appropriate.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, multi-accounting, and any other activities that may violate our Terms & Conditions or applicable law.
• Responsible Gambling: To monitor gameplay patterns for indicators of problem gambling behaviour and to enable the proper functioning of responsible gambling tools such as deposit limits and self-exclusion.
• Customer Support: To respond to your enquiries, resolve disputes, handle complaints, and provide technical assistance related to your Account or the Platform.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, court orders, and requests from competent authorities under our licensing jurisdiction.
• Platform Improvement: To analyse usage patterns, conduct internal research, and improve the features performance, and security of the Platform.
• Marketing Communications: Where you have provided express consent, to send you promotional offers, bonus notifications, and updates about new games or features. You may withdraw this consent at any time.

5Legal Basis for Processing

pvjbet processes your personal data one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual Necessity: Processing is necessary to perform the contract between you and pvjbet — namely, providing you with access to the Platform and its associated services in accordance with our Terms & Conditions.
• Legal Obligation: Processing is necessary to comply with our legal and regulatory obligations, including KYC requirements, anti-money laundering obligations, and reporting requirements under our international gaming licence.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring, and the improvement of our services, provided such interests are not overridden by your rights and interests.
• Consent: Where processing is based on your consent — for example, the sending of direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

6Sharing Your Personal Data

pvjbet does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may, however, share your personal data with the following categories of recipients where necessary for the purposes described in this Policy:

• Payment Service Providers: Third-party payment processors and financial institutions facilitating MYR transactions on your behalf, including those operating DuitNow, FPX, Touch 'n Go, and similar Malaysian payment infrastructure.
• Identity Verification Providers: Third-party KYC and identity verification services engaged by pvjbet to assist with document authentication and fraud detection.
• Technology and Hosting Partners: Cloud infrastructure, database management, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Game Studio Partners: Where technically necessary, aggregated or session-level data may be shared with licensed game studios to enable proper game delivery, RNG certification auditing, or dispute resolution.
• Licensing and Regulatory Authorities: Our international gaming licensing authority and any competent regulatory body with jurisdiction over our operations, where disclosure is required by law or licence condition.
• Law Enforcement: Relevant government bodies, law enforcement agencies, or courts of competent jurisdiction where disclosure is required by applicable law, court order, or for the prevention or investigation of criminal activity.

7Data Retention

pvjbet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general principle:

• Account data and KYC documentation are retained for a minimum period of five (5) years from the date of Account closure, in accordance with our international licensing obligations regarding record-keeping and anti-money laundering compliance.
• Financial transaction records are retained for a minimum of seven (7) years to satisfy financial reporting and audit requirements.
• Customer support communications are retained for a minimum of three (3) years from the date of the last interaction.
• Technical data and usage logs are retained for up to twelve (12) months from collection, unless a longer retention period is required for fraud investigation or legal proceedings.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

8Data Security

pvjbet implements a comprehensive set of technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our Platform.
• Encryption at rest for all stored personal data, KYC documentation, and financial records.
• Role-based access controls ensuring that personal data is accessible only to authorised personnel with a legitimate business need.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified third-party cybersecurity firms.
• Multi-factor authentication requirements for internal staff accessing systems that contain personal data.
• Incident response procedures for the detection, containment, and notification of any personal data breaches.

9Cookies & Tracking Technologies

pvjbet uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the Platform. The types of cookies we use are described below:

• Strictly Necessary Cookies: Essential for the operation of the Platform. These include session authentication cookies that keep you logged in and security cookies that help detect fraudulent activity. These cookies cannot be disabled without impairing Platform functionality.
• Performance Cookies: Used to collect anonymous information about how visitors use the Platform, such as which pages are visited most frequently and whether error messages are received. This data is used solely to improve Platform performance.
• Functionality Cookies: Allow the Platform to remember your preferences, such as language settings, display preferences, and region, to provide a more personalised experience.
• Analytics Cookies: Used for internal analytics purposes to understand aggregated usage trends and player behaviour patterns. pvjbet does not share analytics data with third-party advertising networks.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the Platform. Instructions for managing cookies are available in the help documentation of most major browsers.

10Your Data Rights

Subject to applicable law and our legitimate interests in operating a secure and compliant gaming platform, you have the following rights with respect to your personal data held by pvjbet:

To exercise any of the above rights, please submit a written request to our support team at [email protected] with the subject line "Data Rights Request". We will verify your identity before processing any request and will endeavour to respond within 30 calendar days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you accordingly.

11Minors & Age Restriction Policy

The pvjbet Platform is strictly intended for use by adults aged21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires all applicants to confirm their date of birth and to submit to KYC age verification.

If pvjbet becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to:

• Suspend and permanently close the Account in question.
• Return any deposited funds to the originating payment method in accordance with our applicable procedures.
• Delete all personal data associated with the underage individual, except where retention is required for legal or regulatory reporting purposes.

If you are a parent or guardian and believe that your child has registered an Account with pvjbet, please contact our support team immediately at [email protected] so that we can take appropriate action without delay.

12International Data Transfers

As pvjbet operates under an international gaming licence, certain personal data may be transferred to, stored in, or processed in jurisdictions outside of Malaysia. Such transfers may occur when our servers, Data Processors, or licensing authority are located in other countries.

Where personal data is transferred internationally, pvjbet ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses in agreements with Data Processors that impose equivalent data protection obligations.
• Transfer to jurisdictions that have been assessed as providing adequate levels of data protection.
• Implementation of technical and organisational security measures appropriate to the risk associated with the transfer.

By using the pvjbet Platform, you acknowledge and consent to the international transfer of your personal data in accordance with this Policy.

13Third-Party Services & Links

The pvjbet Platform may contain references to or integrations with third-party services, including payment gateways and game studios. These third-party services operate under their own privacy policies, which are independent of this Policy.

pvjbet is not responsible for the privacy practices of any third-party service, and we encourage you to review the privacy policies of any third-party provider whose services you access in connection with your use of the Platform. The inclusion of any third-party service on the Platform does not constitute an endorsement of that party's privacy practices.

14Changes to This Privacy Policy

pvjbet reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the features and services offered by the Platform. Where changes are material, we will notify registered Members by email to the address associated with their Account, or by displaying a prominent notice on the Platform, less than 14 days prior to the changes taking effect.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. The current version of this Policy is always accessible at pvjbet.click/privacy-policy.

Your continued use of the Platform following the effective date of any amended Privacy Policy constitutes your acknowledgement of the updated terms. If you do not accept the amended Policy, you must discontinue use of the Platform and contact us to close your Account.

15Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pvjbet, please contact us using the details below. All formal data protection correspondence should be directed to our support email with a clear subject line indicating the nature of your enquiry.

We are committed to resolving all privacy-related concerns in a fair, transparent, and timely manner. If you are not satisfied with our response, you may have the right to escalate your concern to the relevant supervisory authority under your local data protection legislation.