Responsible Gambling

1Our Responsible Gambling Philosophy

Gambling, when approached responsibly, can be an enjoyable and entertaining activity. At pvjbet, we have built our platform with the understanding that our long-term success is directly tied to the wellbeing of our players. We serve a diverse community of Malaysian players — from football fans in Petaling Jaya following the latest Liga Super Malaysia fixtures, to casino enthusiasts in Kuala Lumpur and Johor Bahru who enjoy live table games on weeknights. Each of them deserves a gaming environment that is transparent, fair, and safe.

Responsible gambling is not an afterthought at pvjbet — it is a foundational principle that informs our product design, our customer support processes, and our approach to player engagement. We will never incentivise risky gambling behaviour, target vulnerable individuals with marketing communications, or make it harder for players to access safer gambling tools.

2Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, education, or personal background. It often develops gradually rather than suddenly, which is why early recognition is so important. The following comparison highlights the difference between recreational gambling and behaviours that may indicate a developing problem:

3Self-Assessment Questionnaire

Answering these questions honestly — even just to yourself — can help you understand whether gambling is having a negative impact on your life. If you answer "Yes" to three or more of the following questions, we recommend reaching out to a support service or contacting the pvjbet support team.

4Using Your Account Tools

All pvjbet responsible gambling tools are available directly within your account. Here is a summary of what each tool does and how to activate it:

To activate any of the above tools, navigate to your account settings on the Platform and look for the Responsible Gambling section. If you have trouble locating these settings or would prefer to have a limit applied directly by our team, contact us at [email protected].

5Self-Exclusion: A Step-by-Step Guide

Self-exclusion is one of the most powerful tools available to you. When activated, it suspends your ability to log in, place bets, or access any gaming content on the pvjbet Platform for the duration you select. Here is how the process works:

1. Choose your exclusion period. Options include 30 days, 90 days, 6 months, 1 year, or a permanent (indefinite) exclusion. We recommend being honest with yourself about what period will be most beneficial — a shorter exclusion is sometimes extended later, but a longer one cannot be shortened.
2. Submit your request. You can initiate self-exclusion directly via your account settings, or by contacting our support team at [email protected] with the subject line "Self-Exclusion Request".
3. Confirmation. Our team will confirm your exclusion by email within 24 hours. Your account will be suspended during this period; all pending bonuses and promotional offers will be cancelled.
4. During your exclusion period. You will not receive any marketing communications from pvjbet during the exclusion period. We will also take reasonable steps to ensure our marketing systems do not target you.
5. Re-activation (for non-permanent exclusions). When your exclusion period ends, re-activation is not automatic. You must contact our support team to confirm that you wish to resume play. A mandatory 24-hour reflection period applies before the account is re-opened.
6. Permanent exclusion. If you select permanent self-exclusion, your account will be closed and you will not be permitted to re-register under any circumstances. This decision is irreversible.

6Safer Gambling Tips

Whether you are a new player or a long-time member, these practical guidelines will help you maintain a healthy relationship with gambling on pvjbet:

• Set a budget before you play and stick to it. Decide in advance how much money you are comfortable spending — treat it the same way you would a cinema ticket or a meal out with friends in Bangsar.
• Never gamble with borrowed money. Do not use credit cards, loans, or money borrowed from family and friends to fund gambling deposits.
• Do not chase losses. If you have reached your session budget, accept the outcome and step away. Chasing losses almost always leads to larger losses and higher emotional distress.
• Gambling is not a way to make money. The house edge in all casino-style games means the Platform has a mathematical advantage over time. Winings should be treated as a welcome bonus, not an expected income stream.
• Balance your time. Make sure gambling does not displace activities that matter to you — spending time with family, exercising, following your favourite EPL team, or meeting friends in PJ or Shah Alam.
• Avoid gambling when emotionally distressed. Never gamble when you are stressed, tired, angry, or under the influence of alcohol. These states impair judgment and lead to porer decision-making.
• Take regular breaks. Step away from the screen at regular intervals. Use the Platform's session reminder tools to keep your sessions within a healthy duration.
• Talk to someone. If gambling is causing you stress or concern, talk to a trusted person in your life — a partner, family member, or close friend. Sharing the issue an important first step toward addressing it.

7Support Resources & Organisations

If you are concerned about your gambling behaviour, or about the gambling behaviour of someone you care about, the following organisations provide confidential support, counseling, and practical guidance. All references below are for information purposes only — contact details must be verified directly:

8Protection of Minors

pvjbet maintains a zero-tolerance policy regarding access by individuals under the age of 21. The following measures are in place to prevent underage gambling:

• All registration applications require the applicant to confirm they are 21 years of age or older at the time of sign-up.
• KYC identity verification, which includes date-of-birth confirmation, is required for all accounts before any withdrawals are processed.
• Any account found to belong to an individual under the age of 21 will be immediately suspended, all funds returned to the originating payment method, and the account permanently closed.
• pvjbet's marketing and promotional content is not targeted at individuals under 21, and we take reasonable steps to ensure our advertising does not appear in media predominantly accessed by minors.

Advice for parents and guardians: If you share a device with younger family members, we recommend using parental control software to restrict access to online gambling platforms. You should also be mindful about storing payment credentials and account details where they may be accessible to minors in your household. If you believe a minor has accessed a pvjbet account, contact us immediately at [email protected].

9Contact Our Responsible Gambling Team

Our dedicated support team is available to assist with any responsible gambling query, tool activation request, or account concern. Do not hesitate to reach out — helping players stay safe is central to everything we do at pvjbet.

If you are in immediate distress or experiencing a mental health crisis related to gambling, please contact Talian Kasih at 15999 without delay. This is a free, confidential service available around the clock.